EVA

Rental Information & Terms

EVA Design Solutions offers a wide selection of costumes, garments, and accessories for rent. Rental availability, pricing, security deposits, and rental periods may vary depending on the item and event date.

 

How Rental Works

To inquire about a rental, please contact us by text or email with the item you are interested in, your event date, required size, and shipping destination if applicable.

Text: +1 (818) 418-9878 (tel:+1%20(818)%20418-9878)
Email: mailto:evadesignsolutions@gmail.com

We do not answer calls from unknown numbers. Please send us a text message first.

Once availability, sizing, rental dates, and pricing have been confirmed, payment of the rental fee and refundable security deposit is required to reserve the item.

If shipping is required, the client is responsible for shipping costs to and from EVA Design Solutions.

 

Rental Period & Pricing

Rental fees and rental periods vary by item and are confirmed before payment.

Please select your rental dates carefully. Costumes may already be reserved for another client immediately before or after your event, so extensions are not guaranteed.

Any extension of the agreed rental period must be approved by EVA Design Solutions in advance.

 

Security Deposit

A refundable security deposit is required for all rentals. The amount varies depending on the value of the costume or accessory, the number of items rented, and the rental period.

The security deposit is charged together with the rental payment.

After all rented items are returned on time and in the same condition in which they were provided, the applicable security deposit will be refunded to the original payment method.

Charges for loss, damage, unauthorized alterations, missing pieces, excessive cleaning, or late returns may be deducted from the security deposit.

 

Cancellation

A rental reservation may be canceled within 24 hours of payment for a full refund.

After the first 24 hours, rental payments are non-refundable because the costume and rental dates have been reserved for the client and may no longer be available to other customers.

Approved refunds may take up to 10 business days to appear, depending on the original payment method and financial institution.

 

Shipping

Clients are responsible for shipping costs both to and from EVA Design Solutions unless otherwise agreed in writing.

We recommend using a shipping service that provides tracking and adequate insurance for the value of the rented items.

Please inspect your rental immediately upon delivery. If an item arrives damaged or the package appears damaged, contact EVA Design Solutions as soon as possible and provide photographs of the item and packaging.

EVA Design Solutions is not responsible for delays, loss, or damage caused by shipping carriers, postal services, customs, incorrect shipping information provided by the client, or other circumstances outside our control.

The client remains responsible for rented items during the return shipment until they are received by EVA Design Solutions.

 

Returns

All rented items must be returned by the agreed return date.

Items must be returned in the condition in which they were received, with all components and accessories included.

Costumes and accessories should be returned free of excessive stains, odors, perfume, makeup, or other substances that require additional cleaning or restoration.

Please do not wash, dry-clean, or otherwise clean a rented costume unless you have received specific instructions from EVA Design Solutions.

 

Alterations

Temporary alterations may be permitted only with prior approval from EVA Design Solutions.

Rented items may not be cut, dyed, painted, permanently sewn, glued, ironed with adhesive materials, embellished, or otherwise permanently modified.

Do not use tape, iron-on bonding materials, adhesive web, glue, or other adhesives on rented items without written approval.

Any unauthorized alteration or modification may result in repair charges or, if the item cannot be restored, the full replacement value of the item.

 

Damaged or Lost Items

Normal wear from proper use is expected and will not result in additional charges.

The client is responsible for damage beyond normal wear, including but not limited to broken zippers, tears, permanent stains, missing or detached components, damaged embellishments, and other damage requiring repair or replacement.

Repair charges may include both materials and labor.

If an item is lost, destroyed, or damaged beyond reasonable repair, the client may be charged the full replacement value of the item.

EVA Design Solutions will assess damage after the rental is returned and will notify the client of any applicable charges.

 

Late Returns

Rented items must be returned by the date agreed upon at the time of reservation.

Unless a late return has been approved in advance, late fees may be charged at $100 per costume or garment and $50 per accessory for each week or portion of a week that the item is late.

If an item is not returned and we are unable to resolve the return with the client, the item may be considered lost and the client may be responsible for its replacement value.

 

Disclaimer

The client is responsible for the safe and appropriate use of all rented costumes, garments, accessories, props, and related items.

EVA Design Solutions is not responsible for personal injury, property damage, or other loss resulting from the improper use, misuse, or unauthorized modification of rented items.

By completing a rental transaction, the client acknowledges and agrees to these Rental Information & Terms.

 

Contact Us

For questions about availability, sizing, rental periods, deposits, shipping, or these rental terms, please contact us:

Text: +1 (818) 418-9878 
Email:evadesignsolutions@gmail.com